Shipping & Orders
With our free standard shipping, your parcel will be shipped from Germany via Deutsche Post (German Post) and transferred to the destination country, once it arrives, your local postal service will take over the delivering process. On account of disruptions on the logistics due to the pandemic, the shipping can take longer sometimes.
Domestic shipping within Germany takes 1-3 days. International shipping can take up to 7-15 days to North America, European countries, 7-30 days to Asia, South America, Middle East etc.
With DHL Express shipping, your parcel will usually arrive in 1-3 days depending on the countries.
By logging into your account, you can find and track your orders easily. Or simply go to our Order Tracker.
Before your order is processed or shipped from our warehouse, we can edit your shipping address for you, please feel free to write us at firstname.lastname@example.org.
Before your order is processed or shipped from our warehouse, we can edit your order for you, please feel free to write us at email@example.com.
We recommend to contact your local post office/postman as soon as possible and inquire about the recipient - Your parcel could be given to your neighbor or waiting for Pick-Up in the local postal station.
Your parcel could be returned to the warehouse for various reasons, e.g. incomplete address, not picked-up within allowed time frame.
Please contact us at firstname.lastname@example.org and we will help you resolve the problem and arrange a reshipment.
Depending on the rules of your local post service, your parcel shipped with free international shipping could be left at your mailbox by the post employee.
Please contact us at email@example.com and we will help you resolve the problem as soon as possible.
Include a helpful and informative answer to the frequently asked question here.We are truly sorry for the inconvenience. Although we try our best to provide exceptional service, some factors like shipping and handling can cause issues like this to happen.
Please contact us at firstname.lastname@example.org with a photo of the broken packaging box /damaged or defective item(s) you received and we'll do our best to resolve this as soon as possible.
The commercial invoice will be sent automatically within 24h after the order has been placed.
If you are not able find it, please also check your spam folder or contact us at email@example.com.