SHIPPING & ORDERS
Frequently Asked Questions
Here you’ll find answers to all common questions about shipping, delivery times and order processing.
We ship all packages within Germany using Deutsche Post. For international orders, your package will also be dispatched via Deutsche Post and then handed over to the local postal service in the destination country. Delivery within Germany typically takes 1–3 business days. For international destinations, estimated delivery times are 7–15 days for North America and European countries, and 7–30 days for regions such as Asia, South America, and the Middle East. If you select express shipping with DPD or FedEx Priority, your order will usually arrive within 1–3 days, depending on the destination.
By logging into your account, you can find and track your orders easily. Or simply go to our Order Tracker.
Before your order is processed or shipped from our warehouse, we can edit your shipping address for you, please feel free to write us at support@stilform.com.
As long as your order hasn’t been processed or shipped from our warehouse, we can still make changes — just reach out to us at support@stilform.com.
We recommend contacting your local post office or mail carrier as soon as possible to inquire about the delivery — your parcel may have been left with a neighbor or be waiting for pickup at your local postal station.
Your parcel may have been returned to our warehouse for various reasons, such as an incomplete address or failure to pick it up within the designated time frame.
Please reach out to us at support@stilform.com — we’ll help resolve the issue and arrange a reshipment for you.
Depending on the policies of your local postal service, parcels shipped with free international shipping may be left directly in your mailbox by the postal carrier.
If you haven’t received your parcel, please contact us at support@stilform.com — we’re here to help and will work to resolve the issue as quickly as possible.
We’re truly sorry for the inconvenience. While we strive to ensure every order arrives in perfect condition, occasional issues during shipping or handling can unfortunately occur.
If you’ve received a damaged or defective item, please contact us at support@stilform.com and include a photo of the damaged packaging or product. Our team will review your case and work quickly to find a solution — whether that means a replacement, refund, or another suitable resolution.
The commercial invoice is automatically sent within 24 hours after your order is placed.
If you can’t find it in your inbox, please check your spam or junk folder. Still no luck? Feel free to contact us at support@stilform.com — we’ll be happy to help.
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