RETURN & EXCHANGES
Frequently Asked Questions
Here you’ll find quick answers about how to return or exchange your items. We make the process smooth and easy.
We’re happy to accept your return or exchange request. Items can be returned or exchanged within 14 days of receipt, as long as they’re in their original, undamaged packaging and in a condition suitable for resale.
Simply visit our Return Portal to start the process. Please ensure you enter the correct order number.
Once your returned items arrive at our warehouse, we’ll begin processing your refund. Please allow 3–5 business days for this. The refund will be issued to the original payment method used for your purchase.
We’re truly sorry for the inconvenience. While we strive to provide exceptional service, unexpected issues during shipping and handling can sometimes occur.
Please reach out to us at support@stilform.com and include a photo of the damaged packaging or defective item(s) you received. We’ll do our best to resolve the issue as quickly as possible.
The refund or exchange process may take a few days after we receive your returned order. If you’d like an update, feel free to reach out to us at support@stilform.com — we’ll be happy to look into it for you.
We’re happy to accept your return or exchange request. Items can be returned or exchanged within 14 days of receipt, provided they are in their original, undamaged packaging and in a condition suitable for resale.
Of course! Just head over to our Return Portal and submit a return request for each order.
We kindly ask that you include a note with the corresponding order numbers inside the return package to help us identify them easily.
In some cases, international shipments may incur customs duties or import taxes depending on the destination country – unfortunately, we have no control over these, so they need to be covered by you.
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Frequently Asked Questions
