Payment, Privacy & Warranty
You can pay for your order easily via Paypal, Google Pay, Apple Pay, Credit Cards (Mastercard, Visa, Maestro, American Express), Klarna Pay Later, Shopify Pay, Shop Pay.
The commercial invoice will be sent automatically within 24h after the order has been placed.
If you are not able find it, please also check your spam folder or contact us at email@example.com.
We’re sorry that payment by invoice isn’t possible for your order. However, you can pay with Klarna Pay Later in supported countries if you wish to receive the product first.
We ship the parcels as a postal package without duties paid. It depends on the respective customs laws of the country, whether a postal package is checked and how much is the tax free amount, it can vary from €100 - €1000.
For orders with a destination country of Brazil, please provide your CPF number (Cadastro de Pessoas Físicas) at the checkout page, in order to ensure a problem-free customs clearance. See example.
The Korean Customs Service requires a Personal Customs Clearance Code when making customs declarations in respect of shipments of personal goods to and from Korea.
Korean citizens can generate a PCCC almost instantaneously via the designated website.
Please provide your PCCC at the checkout page. See example.
For products purchased from our web shop, we will provide a free repair service or replacement parts depending on the evaluation of specific cases for products under a 3-year warranty.
The warranty does not apply: (a) to damage caused by wear and tear of daily use, abuse, misuse, fire or other external causes; (b) to consumable parts, such as refills, converters, nibs, unless damage has occurred due to an initial defect in materials or workmanship.
Depending on the specific campaign, we provided different warranty times. We recommend to go back to the previous campaign page where the pen was purchased. If any further assistance is needed, please reach out to us at firstname.lastname@example.org.
We value your privacy
Your information is safe with us! We are committed to the responsible handling and protection of your personal information, which is only processed for service- and business-related purposes.
To delete your data in our web shop, e.g. shipping address, phone number, please go to the bottom of this page and click on "Request personal data deletion". Click here to unsubscribe from our newsletters.