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Terms & Conditions

stilform, distributed under license by stilform GmbH. stilform GmbH has its head office at Frickestraße 4920251 Hamburg, Germany, and is registered in the Commercial Register of the Chamber of Commerce in Hamburg under number HRB 157074.

VAT Number: DE311156977

E-mail: customers (at)


1. Applicability

1.1 These General Terms and Conditions apply to all offers, agreements and orders for the delivery of goods by stilform GmbH, which have taken place or have been effected via the stilform GmbH website and related subdomains, between stilform GmbH and other party.

1.2 By placing an order as well as by accepting an offer made by stilform GmbH, other party will always and exclusively accept applicability of these General Terms and Conditions, to the express exclusion of any general terms and conditions of its own.

1.3 Any deviations from and/or additions to these General Terms and Conditions will only apply if and insofar as stilform GmbH has expressly accepted them in writing. The deviation and/or addition exclusively concerns the delivery on account of which acceptance has taken place.

1.4 In these General Terms and Conditions, an email also counts as a written statement.

1.5 Where in these General Terms and Conditions reference is made to consumer purchase, it means: the sale concluded between stilform GmbH and other party with reference to personal property, whereby other party is a natural person, not acting in the execution of profession or business.


2. Offer and acceptance

2.1 Any offers by or on behalf of stilform GmbH made in any way whatsoever (orally, in writing, electronically, digitally, etc.), are free of obligation and apply as long as supplies last.

2.2 stilform GmbH is competent to revoke any offer within five workdays of receiving other party’s acceptance. stilform GmbH has the right to remove offers from the website and cancel deliveries.

2.3 If other party’s acceptance deviates from stilform GmbH’s offer, even if it only concerns minor points, no agreement will be concluded, but it shall be understood as an offer made by other party.

2.4 An offer made by other party will not be deemed to have been accepted by stilform GmbH until stilform GmbH has confirmed it in writing.

2.5 stilform GmbH’s offers and/or quotations will not apply to repeat orders or new orders.

2.6 Other party will have accepted an offer by stilform GmbH if it has entered its account information (customer information) on stilform GmbH’s website and placed an order.

2.7 After an order has been placed by other party, stilform GmbH will send an order confirmation with an invoice.


3. Price

3.1 stilform GmbH charges prices as they are displayed on the website, unless expressly agreed otherwise in writing. The prices stated on the website are inclusive of VAT and exclusive of delivery charges.

3.2 stilform GmbH is entitled to charge rises in cost price of more than 3% to other party. If rises take place within three months of the contract being made, other party is entitled to dissolve the contract.


4. Payment

4.1 Insofar as not agreed otherwise in writing, payment shall be made before the agreed due date, by credit card (Visa or MasterCard), Paypal, by depositing the amount into or transferring it to an account stated on the invoice, or by some other pre-arranged method of payment.

4.2 Without prejudice to any other relevant rights to which stilform GmbH is entitled, other party will be in default without requiring notice of default or judicial intervention, if other party fails to pay the money due on time and/or fully, or otherwise imputably fails in the fulfillment of its obligations towards stilform GmbH.


5. Delivery, Risk

5.1 Unless expressly agreed otherwise in writing, delivery will only take place after other party has fully paid the invoice amount.

5.2 stilform GmbH determines shipping mode and shipping route.

5.3 Other party has the obligation to purchase the goods.

5.4 From the moment stilform GmbH presents the goods to the shipping firm for delivery (for instance, Deutsche Post or DHL), the risk of the goods getting lost or deteriorating (including damage, loss, theft) will lie with other party. If it concerns a consumer purchase, this risk will lie with other party from the moment of delivery.


6. Inspection of goods and complaints

6.1 Other party shall immediately check the goods on delivery. As soon as possible after other party has established or could have reasonably established any defects or shortcomings, but within two weeks of delivery of the goods at the latest, other party shall notify stilform GmbH in writing of any complaints, accompanied by a careful description of the complaint(s).

6.2 Complaints can be submitted to the stilform GmbH visitor address, which is: stilform GmbH, Frickestr. 49, 20251, Germany or by e-mail to: customers (at)

6.3 Goods, about which other party has complained, shall be stored carefully and unused, unmixed and unprocessed, in a suitable place and, at stilform GmbH’s first request, to be placed at the disposal of stilform GmbH or a third party to be designated by stilform GmbH, for further inspection by sending the goods to stilform GmbH at other party’s expense.


7. Time to reflect and cancellation

7.1 If it concerns a consumer purchase, other party has the right to cancel the purchase for fourteen days after receiving the product through a written statement to that effect. In that case, other party shall return the goods to stilform GmbH, unopened and unused, as soon as possible and at its own expense. stilform GmbH will return the money paid, excluding any shipping and/or handling cost, to other party as soon as possible and in any case within thirty days after the cancellation. Please also check our return policy.


8. Liability

8.1 stilform GmbH is not liable for any material or immaterial damage incurred by other party and/or third parties at whose disposal other party places the goods, unless in the event of intent or gross negligence on the part of stilform GmbH. In particular, stilform GmbH is not liable for any health damage.

8.2 stilform GmbH is not liable for any consequential damage, direct or indirect company damage, stagnation damage and/or loss of profit.

8.3 In any case, stilform GmbH’s liability in all circumstances is limited to the amount which its liability insurer will pay out in a given case.

8.4 If insurers decline to pay out or if the damage is not covered by the insurance, liability will be limited to three times the net invoice value of the delivery concerned, with a maximum of € 1,000.

8.5 Other party shall indemnify stilform GmbH against any third-party liabilities, regardless of their nature or extent, waiving any recourse against stilform GmbH herein.


9. Partial nullity, Renunciation

9.1 If any provision of these General Terms and Conditions is nullified and/or deemed null and void, in whole or in part, by a judge, the provision is deemed to have been converted into a provision which, for as much as is possible with the retention of its content and purport, is not nullifiable/null and void.

9.2 If stilform GmbH does not always demand strict compliance with these General Terms and Conditions, it does not imply that stilform GmbH will waive the right to demand strict compliance in any future case.


10. Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.